Refunds & Cancellation Policy
Effective Date: November 2026
1. Digital Products & Pro Pass Delivery
NotePress offers digital software upgrades (NotePress Pro Pass at ₹49 / ₹59 INR) which grant users instant, permanent removal of advertising, encrypted vault tools, and priority calling servers. Since delivery is electronic and instant upon payment confirmation through Cashfree, the product is fulfilled immediately.
2. Cancellation Policy
Because NotePress Pro passes are activated immediately upon payment completion, orders cannot be cancelled once processed. However, if an order was placed accidentally or billed multiple times due to a network glitch, our refund policy applies.
3. Refund Eligibility (7-Day Window)
We provide full refunds under the following conditions within 7 days of purchase:
- Your account was charged, but the Pro pass failed to activate on your device.
- You experienced duplicate/accidental charges for the same phone number.
- Technical incompatibility prevents NotePress from running on your Android device.
4. How to Request a Refund
To request a refund, please email our support team at penchalagopi7396@gmail.com with:
- Your 10-digit mobile number
- Cashfree Order ID / Payment Reference Number
- Reason for the refund request
Once approved, refunds are credited back to the original payment source (UPI account or Card) within 5 to 7 business days as per banking and Cashfree settlement guidelines.